About the Role

Working within the Faculty of Continuing Education, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This role oversees the operational and administrative pieces tied to the Government of Alberta grant received for the pilot offering of the Internationally Educated Midwives Program. The role will act as the primary contact for stakeholders associated with the program (unless otherwise specified) and will lead the planning and coordination of all elements of the pilot including scheduling, contracting, purchasing, marketing, reporting, and more. This position will end on August 31, 2027.

Mount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education approved programs (occupational programs in massage, personal fitness trainer, and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and a broad range of music and speech arts programming through our Conservatory. Our courses cover a diversity of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.

Responsibilities

• Acts as the primary contact for instructors regarding contracts, schedules, instructional materials, course outlines, access, and other course related details. Supports navigation of institutional and faculty policies and procedures, and classroom management challenges. Ensures final grades are submitted in an appropriate and timely manner. 

• Relays information and directs issues to the appropriate person or department if additional support is required.  Uses technology for various program operations and program delivery (including D2L BrightSpace, Destiny 1, and Banner) .   

• Ensures course materials are created and updated as needed, copyright compliant, appropriately formatted and branded, and distributed. 

• Organizes logistics for all required classes, labs, assessments, and exams, including the scheduling of proctors/proctoring services as required. Collaborates with the specialized program coordinator to  plan and evaluate  program delivery, monitor enrolments, and review instructor/learner feedback for operational and growth improvements. 

• Refers learners and instructors to various available resources that may be specific to course issues, disagreements, or grade appeals. Escalates issues to senior lead as required. 

• Schedules programs/courses as directed

• Works with specialized program coordinator on practicum agreements and is responsible for accuracy of tracking and appropriate retention of records. 

• Accountable to meet various deadlines related to program planning including course scheduling, textbook ordering, classroom bookings, contract creation, etc. 

• Internal Stakeholder & Instructor Support

• Discusses, creates, and coordinates instructor contracts and payments with the senior lead. 

• Fosters positive relationships with instructors through regular engagement, open communication and professional interactions.  

• Collaborates with internal stakeholders as needed to ensure seamless operational efforts and learner support. This includes, but is not limited to, Scheduling, Access and Inclusion, CE Student Services, and 

• Responds to and/or directs learner inquiries, requests, and feedback as needed to ensure excellent customer service and smooth program operations. 

• Oversees the logistics/operations of experiential learning progress and completion. 

• Collaborates with the specialized coordinator to organize and administer admission and application processes as outlined. . 

• Guides learners and instructors in the grade review/appeal process and assists vice dean, as needed. 

• Coordinates and oversees curriculum reviews and updates as required, including overseeing copyright compliance, submitting curriculum submissions, and other required documentation. 

• Evaluates and analyzes courses/programs regularly to identify areas of improving the learner experience, instructor experience, and/or impacts to budget. 

• In conjunction with the specialized coordinator, facilitates all aspects of practicum placements as required, including identifying and onboarding practicum locations, developing site resources, collaborating with the specialized coordinator with appropriate stakeholders when terms of agreements require modification, and presenting agreements to the senior lead & vice dean for approval. 

• Supports the specialized coordinator in their works with varying regulatory bodies (national, provincial, etc.) as required to ensure the curriculum meets approved competencies, standards and performance indicators. Participates in formal program reviews as required. 

• Attends and/or coordinates educational and promotional events related to programming (e.g., Information Sessions, Trade Shows, Conferences, Job Fairs, etc.).

Qualifications

• Bachelor's degree or equivalent
• 3-5 years professional experience in project management, coordination
• Experience working in a post secondary environment is preferred
• A combination of professional and academic experience would be considered

Salary: $33.61 - $42.53 per hour 

Closing Date: Friday, October 23rd 

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).